Thursday, June 30, 2005
Voice being heard in CRM
Voice being heard in CRM: "
With the acquisition of Convergent Voice and the release of eight new voice applications, RightNow Technologies has become the first CRM suite provider to make a concerted push into the voice arena.
'Speech is no longer an interesting technology,' said Joseph Brown, vice president of Voice Solutions for the Bozeman, Mont.-based company. 'It's starting to move from early the adopter stage to an early majority market.'"
With the acquisition of Convergent Voice and the release of eight new voice applications, RightNow Technologies has become the first CRM suite provider to make a concerted push into the voice arena.
'Speech is no longer an interesting technology,' said Joseph Brown, vice president of Voice Solutions for the Bozeman, Mont.-based company. 'It's starting to move from early the adopter stage to an early majority market.'"
