SAP News

SAP INFO: "Whenever a floor-cleaning machine failed at a customer site, Kurt Amrein, a service technician at Wetrok AG, had a problem. He often did not have the correct spare part to perform the repair while he was on site. The appointment was cancelled, the customer had to wait, and Amrein had to travel to the site yet again. Thanks to a new IT solution at Wetrok, this situation simply doesn?t happen any more."