Friday, January 27, 2006
CRM Today: Avaya Moves Forward with SAP to Provide Intelligent Communications Software for Businesses
CRM Today: Avaya Moves Forward with SAP to Provide Intelligent Communications Software for Businesses: "Avaya, a global provider of business communications applications, systems and services announced the next three steps in their strategic alliance agreement with SAP America, Inc. to jointly market mySAP� Customer Relationship Management (mySAP� CRM) with Avaya Interaction Center software.
Initially, both companies will be working with select customers to build awareness of the relationship and the intrinsic value of Intelligent Communications that will result from the joint solutions that are being developed. This combination of Avaya intelligent routing within the context of information from mySAP CRM will get the right customer to the right business associate more efficiently, reducing holding times, delays and call backs for customers while optimizing company resources."
Initially, both companies will be working with select customers to build awareness of the relationship and the intrinsic value of Intelligent Communications that will result from the joint solutions that are being developed. This combination of Avaya intelligent routing within the context of information from mySAP CRM will get the right customer to the right business associate more efficiently, reducing holding times, delays and call backs for customers while optimizing company resources."
