SAP News

SAP INFO: "An enterprise has upgraded from SAP R/3 to mySAP ERP. Few or no training courses were provided for users. 'As the employees are already familiar with the SAP applications, the necessary skills will develop of their own accord,� is the official justification. When new software is implemented, key figures can be used to determine precisely the improvements in performance and the return on investment (ROI). One question remains, however: What effect does this lack of training have on users� effectiveness and thus on the enterprise figures? Without the training, are all the new functionalities used in full and the software�s potential completely exploited? Could a lack of training even lead to a negative ROI in certain areas? How would a coordinated training program positively affect the ROI?"