Monday, February 06, 2006
InformationWeek | On-Demand CRM | Better Late Than Never? SAP Spices Up On-Demand CRM | February 6, 2006
InformationWeek On-Demand CRM Better Late Than Never? SAP Spices Up On-Demand CRM February 6, 2006: "The contrasts couldn't have been greater. Last week, SAP debuted its long-anticipated on-demand CRM service, just three days after rival Salesforce.com suffered its second service outage in little more than a month. SAP is late to the market, but its approach of running software as a service for customers on dedicated servers is aimed squarely at the reliability glitches that have hit Salesforce recently and might give large customers pause. It all makes for a much more interesting playing field for on-demand CRM.
SAP's announcement also came just days after Oracle closed its $5.85 billion acquisition of Siebel Systems, in which Siebel's on-demand capabilities were part of the attraction. It also was on the heels of Microsoft's second-quarter earnings announcement, in which sales of Dynamics CRM 3.0, which debuted in December, gave its enterprise applications division a financial boost."
SAP's announcement also came just days after Oracle closed its $5.85 billion acquisition of Siebel Systems, in which Siebel's on-demand capabilities were part of the attraction. It also was on the heels of Microsoft's second-quarter earnings announcement, in which sales of Dynamics CRM 3.0, which debuted in December, gave its enterprise applications division a financial boost."
