Thursday, June 08, 2006
Gaining value from software as a service - Computer Business Review
Gaining value from software as a service - Computer Business Review: "DuPont Chemical is thinking about adopting a hybrid approach, but its decision is due as much to shortcomings of traditional CRM software as enthusiasm for on-demand. An existing SAP user with a successful back-office implementation, when it came to exposing DuPont's back office to the front office, it rejected SAP CRM 4.0 on the grounds that it was heavy, too hard to implement and too expensive.
It had taken on Salesforce.com in various departments to solve immediate problems and is now of one of the early adopters of SAP's on-demand offering, which it plans to use in addition to Salesforce.com. The company perceives potential value from the common data model available across SAP CRM on-demand and on-premise, and possible advantages in running a hybrid deployment in the future. "
It had taken on Salesforce.com in various departments to solve immediate problems and is now of one of the early adopters of SAP's on-demand offering, which it plans to use in addition to Salesforce.com. The company perceives potential value from the common data model available across SAP CRM on-demand and on-premise, and possible advantages in running a hybrid deployment in the future. "
