Thursday, June 15, 2006
Oracle acquires hosted call center firm
Oracle acquires hosted call center firm: "Chalk up yet another acquisition for Oracle. Yesterday, the software giant announced the purchase of Telephony@Work, a provider of IP-based software for hosted contact centers.
The deal extends Oracle's reach into on-demand CRM via its purchase of Siebel. Before it was acquired by Oracle, Siebel purchased Ineto in early 2004 and launched Contact On Demand, its hosted customer service application. "
The deal extends Oracle's reach into on-demand CRM via its purchase of Siebel. Before it was acquired by Oracle, Siebel purchased Ineto in early 2004 and launched Contact On Demand, its hosted customer service application. "
