Tuesday, July 18, 2006
IT Business
IT Business: "Microsoft faces competition from other hosted CRM players such as Oracle, which acquired Siebel Systems last fall, SAP, which re-launched mySAP earlier this year, and Salesforce.com. Oracle refused to comment on Microsoft's release.
Dan Kraus, vice-president of SAP Business One, SAP�s offering for the SME market, said while Microsoft has done a nice job with its CRM product (he should know, as a former employee at Great Plains, which Microsoft acquired in 2000), it hasn�t focused on the enterprise customer.
�The problem is that most SMBs that could really benefit from having a CRM package have already invested in the infrastructure,� said Kraus. �If you end up paying for a hosted solution and you�ve already bought your network and your servers, then you�re paying for infrastructure twice.�"
Dan Kraus, vice-president of SAP Business One, SAP�s offering for the SME market, said while Microsoft has done a nice job with its CRM product (he should know, as a former employee at Great Plains, which Microsoft acquired in 2000), it hasn�t focused on the enterprise customer.
�The problem is that most SMBs that could really benefit from having a CRM package have already invested in the infrastructure,� said Kraus. �If you end up paying for a hosted solution and you�ve already bought your network and your servers, then you�re paying for infrastructure twice.�"
