Thursday, February 08, 2007
CRM software rankings tell a familiar tale
CRM software rankings tell a familiar tale: "The Cambridge, Mass.-based research firm named Siebel CRM (from Redwood Shores, Calif.-based Oracle Corp.) and Germany's SAP AG as the leaders in its latest Wave report on enterprise CRM suites.
'The CRM market has been in a lot of turmoil,' said Bill Band, principal analyst at Forrester and co-author of the report. 'Some may say [Siebel and SAP] are the only two vendors people think about. But that's not really the case. There's a wide range of other players out there.'
Forrester separates the CRM market into three categories: enterprise CRM suites; midmarket CRM suites; and CRM specialty vendors. In the enterprise category, Forrester evaluated 13 applications. The Siebel and SAP applications emerged on top, but there were plenty of applications Forrester considered strong contenders, including Infor CRM, Epiphany, Microsoft Dynamics CRM, Onyx CRM, Oracle's E-Business Suite CRM, PeopleSoft CRM and Siebel CRM OnDemand, RightNow, and Salesforce.com."
'The CRM market has been in a lot of turmoil,' said Bill Band, principal analyst at Forrester and co-author of the report. 'Some may say [Siebel and SAP] are the only two vendors people think about. But that's not really the case. There's a wide range of other players out there.'
Forrester separates the CRM market into three categories: enterprise CRM suites; midmarket CRM suites; and CRM specialty vendors. In the enterprise category, Forrester evaluated 13 applications. The Siebel and SAP applications emerged on top, but there were plenty of applications Forrester considered strong contenders, including Infor CRM, Epiphany, Microsoft Dynamics CRM, Onyx CRM, Oracle's E-Business Suite CRM, PeopleSoft CRM and Siebel CRM OnDemand, RightNow, and Salesforce.com."
