Monday, February 05, 2007
Siebel 8.0 leaves users with CRM upgrade quandary
Siebel 8.0 leaves users with CRM upgrade quandary: "Siebel 8.0 is now certified on Oracle Fusion Middleware and features support for non-Oracle technologies like IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2. The task-based user interface is designed to increase the productivity of novice users by guiding them through unfamiliar tasks. Real-time business process change allows line-of-business employees to change rules and processes with a drag-and-drop tool that requires no coding. The new search tool allows users to retrieve information inside and outside the CRM application. Oracle Enterprise Search 10g is provided out of the box with Siebel 8.0.
Additionally, Abbo said, customers can more easily deploy the application in modules. For example, a company could start by deploying the service application and follow up with marketing.
'It's a tremendous vote of confidence that a year later the product is rolling out,' said Mary Wardley, analyst with Framingham, Mass.-based IDC. 'With the benefits of middleware it wraps together well. As Oracle's core CRM product, there's a lot of weight behind it.' "
Additionally, Abbo said, customers can more easily deploy the application in modules. For example, a company could start by deploying the service application and follow up with marketing.
'It's a tremendous vote of confidence that a year later the product is rolling out,' said Mary Wardley, analyst with Framingham, Mass.-based IDC. 'With the benefits of middleware it wraps together well. As Oracle's core CRM product, there's a lot of weight behind it.' "
