Thursday, March 15, 2007
SAP CRM projects at risk, Gartner says
SAP CRM projects at risk, Gartner says: "Through the end of 2008, 25% of CRM projects will be postponed or cancelled, according to Gartner.
This rate of postponement and cancellation is largely a result of a CRM skill shortage -- of consultants and systems integrators in particular -- the Stamford, Conn.-based research firm says in a recent report.
SAP CRM projects are more likely than projects involving other CRM vendors to run into these problems.
'Demand outstrips supply for skilled, experienced SAP CRM consultants,' said Matthew Goldman, research director for Gartner. That's thanks not only to new SAP CRM sales, but because many customers held off on deploying CRM until they finished their ERP rollout. "
This rate of postponement and cancellation is largely a result of a CRM skill shortage -- of consultants and systems integrators in particular -- the Stamford, Conn.-based research firm says in a recent report.
SAP CRM projects are more likely than projects involving other CRM vendors to run into these problems.
'Demand outstrips supply for skilled, experienced SAP CRM consultants,' said Matthew Goldman, research director for Gartner. That's thanks not only to new SAP CRM sales, but because many customers held off on deploying CRM until they finished their ERP rollout. "
