Tuesday, April 10, 2007
Journey of account - Case Studies & Profiles - BizTech - Technology - smh.com.au
Journey of account - Case Studies & Profiles - BizTech - Technology - smh.com.au: "Now it should be possible to have access to consolidated accounts eight days after month end. Mrs Sutton also said the newly integrated system would improve stock visibility, particularly in the US. A resource scheduling system, expected to be complete by July, is slated to cut the costs of producing travel guides by 5 per cent.
It sounds like clockwork - but behind the scenes it was a different story.
In a presentation for an SAP User Group meeting, before the US roll-out was completed, Mrs Sutton explained that the company had been on a steep information systems learning curve. While regular reviews of the project meant that it was possible to learn from problems as they arose and rejig the teams working on the project on the fly, 'We really underestimated what it would take to support SAP when we went live,' she said."
[...]
However, she admits "SAP is a big and complex beast, an integrated solution which is a lot less forgiving.
"No one would describe it as friendly or easy-to-use."
It sounds like clockwork - but behind the scenes it was a different story.
In a presentation for an SAP User Group meeting, before the US roll-out was completed, Mrs Sutton explained that the company had been on a steep information systems learning curve. While regular reviews of the project meant that it was possible to learn from problems as they arose and rejig the teams working on the project on the fly, 'We really underestimated what it would take to support SAP when we went live,' she said."
[...]
However, she admits "SAP is a big and complex beast, an integrated solution which is a lot less forgiving.
"No one would describe it as friendly or easy-to-use."
